(5 minute read) Almost every change programme has the potential for slightly different permutations for different groups of people. Once the change itself has been defined, the question of tailored change communication often remains – whether everyone needs the exact same message or whether it needs to be adapted according to different audience groups. The […]
(3 minute read) Most change programmes are well-structured – there’s a programme or project manager driving delivery, a change manager shaping the approach and a wider team responsible for implementation. Roles are defined, plans are built and progress is tracked – and there’s a reason why most follow this formula: it works. And yet change […]
(5 minute read) Some ideas about communicating during change stubbornly persist. Sometimes they’re said out loud, but more often they’re implied and show up in decisions, timelines and budget. At first glance they sound sensible, and even responsible. What they have in common is that they are some of the most reliable causes of change […]
(5 minute read) Honestly, I can take or leave New Year’s resolutions. Of course reflection is useful, but most resolutions are usually things we already know we should be doing, framed as if one day ticking over to the next has somehow created new insight. And, as we all know, many of them fall away […]
(6 minute read) In this article we explore one of the biggest shifts on the horizon for the employee experience: the EU Pay Transparency Directive, and the ripple effect it’s already creating here in the UK. The rules on pay transparency are changing. By June 2026, EU employers must comply with local laws based on […]
(5 minute read) One piece of unexpected but consistent feedback that I get when I talk to people about Lumen is: “But what do you mean by change?” It just goes to show that we should never assume anything when we’re communicating. And if you don’t work in organisational change, it’s not always clear what […]
Explore how the IKEA effect can improve change communication by involving employees early and valuing their input to build better outcomes. Most of us know the feeling: you wrestle with a flatpack cabinet, maybe curse a bit, and when it’s finally upright (even if it wobbles slightly), you feel a disproportionate sense of pride. That’s […]
(4 minute read) Change communication is far more than sending emails or posting updates. It’s a strategic discipline that, when done well, drives adoption, builds trust and smooths the path to success. But it’s not something you can simply ‘add on’ — it requires a specialist’s touch. Planning, developing and delivering communication to support a […]
(4 minute read) We talk a lot about what can go wrong in change programmes. The risks. The costs. The things that fall apart when communication isn’t thought through or done well. And we also talk about what leaders should be doing – being visible, listening well, communicating consistently, engaging teams early. But we don’t […]
